j8com Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected and processed by j8com ("we," "us," or "our") through the j8com website at j8com.vip and any related mobile applications, services, or features (collectively, the "Platform").

By registering for an account, accessing, or using the j8com Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

j8com is committed to protecting the privacy and security of all players on our Platform. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as other applicable Philippine laws and regulations.

j8com collects personal data that you provide directly to us, as well as data generated automatically through your use of the Platform. The categories of personal data we collect include:

We do not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, or health data) unless required for responsible gaming assessments or as mandated by applicable law.

j8com uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your j8com player account, including authentication and security.
• Service Delivery: To provide access to games, process bets, handle deposits and withdrawals, and deliver the full range of j8com Platform features.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with applicable Philippine gaming regulations and anti-money laundering (AML) obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to administer self-exclusion and limit-setting tools.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing & Promotions: To send you relevant promotional offers, bonuses, and updates about j8com — only where you have provided consent or where permitted by applicable law. You may opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities including PAGCOR.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the j8com Platform's features, performance, and user experience.

j8com processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary to perform our obligations under the Terms & Conditions you have agreed to, including account management and service delivery.
• Legal Obligation: Where processing is required to comply with applicable laws and regulations, including KYC/AML obligations and PAGCOR regulatory requirements.
• Legitimate Interests: Where processing is necessary for j8com's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms.

j8com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, Maya, and Philippine banking partners, to process deposits and withdrawals on your behalf.
• Game Providers: Third-party game software providers whose games are available on the j8com Platform, to the extent necessary to deliver gameplay.
• KYC & Fraud Prevention Providers: Identity verification and fraud detection service providers engaged to assist with regulatory compliance.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, law enforcement, or courts where disclosure is required by law or legal process.
• Professional Advisors: Legal counsel, auditors, and other professional advisors where necessary for j8com's business operations.

All third-party service providers engaged by j8com are contractually required to process personal data only in accordance with our instructions and applicable data protection laws.

j8com uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and authentication. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the j8com Platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and account protection measures.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the j8com Platform. For more information on managing cookies, refer to your browser's help documentation.

j8com retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with AML and regulatory record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC Documents: Retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Support Communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Preferences: Retained until you withdraw consent or opt out of marketing communications.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with j8com's data disposal procedures.

j8com implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the j8com Platform is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Storage: Personal data is stored on secured servers with restricted access controls and regular security audits.
• Access Controls: Access to personal data is limited to authorized j8com personnel who require it to perform their job functions, and is governed by strict internal access policies.
• Two-Factor Authentication: j8com supports two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Incident Response: j8com maintains a data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and the National Privacy Commission (NPC) in accordance with applicable Philippine law.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by j8com:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data j8com holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to j8com's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact j8com's Data Protection Officer using the contact details in Section 12. We will respond to all verified requests within thirty (30) days, or within such other period as required by applicable law.

The j8com Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations applicable in the Philippines. j8com does not knowingly collect personal data from individuals under the age of 21.

If j8com becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited in accordance with our Terms & Conditions.

j8com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the j8com Platform following the effective date of any amendment constitutes your acknowledgment of the revised Policy. We encourage you to review this Policy periodically to stay informed about how j8com protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or j8com's data processing practices, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the j8com Platform — the fastest way to reach us
• Email: [email protected]

j8com aims to respond to all privacy-related inquiries within five (5) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC).